A practical guide from the Veloce team on enabling, accessing, and troubleshooting CML Explainability in Salesforce ARM.
Enabling CML Explainability in Agentforce Revenue Management is not a one-click feature flag. This PDF guide documents the full setup we use in production – from permission configuration to API access to troubleshooting.
Highlights include:
- Setup: Permission set configuration and all four Decision Explainability definitions with exact field values and screenshots
- Log access: Reading logs in the Operations Console UI and querying them through the DES Connect API, with the full property reference
- Troubleshooting: what to check when logs do not appear as expected
Download the guide to get the full walkthrough.